Shipping Policy
Overview
Root Grow is committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines our shipping methods, costs, and time frames, as well as other important information regarding the shipment of your orders.
Shipping Methods and Costs
Standard Shipping: We offer standard shipping for all orders. The cost of standard shipping is calculated based on the weight of the products and the delivery location.
Free Shipping: We offer free standard shipping on orders above a certain value. The qualifying order value for free shipping will be indicated on our website.
Delivery Time Frames
Processing Time: Orders are processed within 1-2 business days after payment is confirmed. You will receive a confirmation email once your order has been processed.
Shipping Time: Delivery times vary based on your location:
- Within India: Standard shipping typically takes 3-7 business days.
- Remote Areas: Delivery to remote areas may take an additional 1-3 business days.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on our courier partner’s website.
Shipping Restrictions
We currently ship only within India. We do not ship to PO Boxes or military addresses. For international shipping inquiries, please contact our customer service team.
Delays and Issues
While we strive to deliver your orders within the estimated time frames, delays may occur due to unforeseen circumstances such as weather conditions, strikes, or other disruptions. Root Grow is not responsible for delays caused by courier services or other factors beyond our control.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team immediately at info@rootgrow.in or +91-XXXXXXXXXX. We will work with the courier service to resolve the issue and ensure you receive your order.
Changes to Orders
If you need to make changes to your order or shipping address after placing it, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Root Grow
Email: rakshanamherbaceuticals@gmail.com
Phone: +91-9990692697
Address: [FF-06, 14th Avenue Market, Gaur City-2, Noida Extension, Noida]